Frequently Asked Questions
Welcome to the Christine Brewer help center. Below you'll find answers to the most common questions. If you need anything else, we're always happy to help.
Shipping & Delivery
How long does delivery take?
Orders are processed within 1–3 business days. After processing, transit takes 4–9 business days, for a total delivery time of 4–12 business days.
How much does shipping cost?
We offer free shipping on all orders within the United States. No minimum purchase required, no exceptions.
Which shipping carriers do you use?
Orders are delivered by trusted carriers such as USPS, UPS, or your regional postal service, depending on your delivery address. Every order includes full tracking so you can follow it every step of the way.
How do I track my order?
Once your order has been processed, you will receive an email with your tracking number within 3 business days. You can follow your delivery at any time via our Track My Order page.
Orders & Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. Your full total is always shown clearly before you complete your purchase, with no hidden fees.
Is my payment information secure?
Yes. Our entire store runs over a secure, SSL-encrypted (HTTPS) connection, and all payments are processed through Shopify's PCI-compliant checkout. We never see or store your full card details.
Can I change or cancel my order?
Please contact us as soon as possible at info@christine-brewer.com if you wish to change or cancel your order. We process orders quickly, so we cannot guarantee cancellation once an order has been submitted.
Returns, Exchanges & Refunds
What is your return policy?
You have 30 days from the date of delivery to request a return. Items must be unworn, unused, with all original tags attached and in their original packaging, and a proof of purchase is required. To start a return, email us at info@christine-brewer.com
What should I do if I receive the wrong size?
No problem — contact us within 30 days at info@christine-brewer.com and we will help you exchange it for the right size, subject to availability. Please check the size chart on each product page before ordering for the best fit.
Who pays for return shipping?
If you are returning an item because you changed your mind, return shipping is at your own cost. If your item arrives defective, damaged, or incorrect, we cover the return shipping and provide a replacement or a full refund.
How long does a refund take?
Once we have received and inspected your return, your refund is processed within 7 business days to your original payment method.
Contact
How can I reach you?
You can reach our customer service team any time at:
info@christine-brewer.com
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: 12:00 PM – 5:00 PM (EST)
We aim to respond within 12–24 hours, 7 days a week.